We do our very best to process orders on the same day purchases are made! However, for certain products that are in very high demand, processing can take up to 5 business days after ordering with shipping the day after.
For processed orders, our delivery time goal is 20 business days for US customers and 30 business days for International Shipping. Certain locations (Puerto Rica for example) may take longer.
*Please note that these are estimated delivery times only, 4RPETS can not guaranteeing delivery dates.
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Once a shipment email is received we will no longer be able to change or correct delivery information. You, the customer, will void any replacements or refunds if correct shipment information isn't provided at time of the shipment email.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier, depending on your area. Most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.